FAQ [EN]

Add items to the shopping cart via the Click and Order button. You can add more items or check out the order if you wish. When completing the order, you can pay with different services. Once the payment is complete, you will receive an order confirmation via e-mail with information about your order.

Yes, you can order from abroad.

If you order Monday to Friday before 17:00, the parcel will be given to DHL the same day. If you order over the weekend, your order will be given to DHL on Monday.

If you have not received your order on time, don't hesitate to contact customer service. Wam Denim does not influence any disruptions or problems at the delivery service DHL.

If you have not received your order, don't hesitate to contact customer service. We may ask DHL to investigate. If, after investigation, DHL indicates that the order has been delivered, we are not obliged to compensate the undelivered order in any way. Wam Denim does not influence any disruptions or problems with the delivery service DHL.

That depends on the status of your order. If you want to cancel or change your order, please get in touch with customer service immediately. Once we have processed your order, it cannot be canceled or changed.

Yes, you can! You can specify a delivery address other than the billing address when ordering.

Don't hesitate to contact our customer service if you have not received an order confirmation and track & trace.

If you want to place an order and the box with your size contains a red ball, your size is currently out of stock. Items without a red ball are in stock.

If your order is not damaged or incomplete, don't hesitate to contact our customer service. Briefly tell us what is wrong. Remember to email your order number and a photo or photos.

On this page, you can return your online order. Items bought in-store can be returned to one of our shops. This can be a different shop where you bought the item.

Returns are done digitally, so your parcel has no paper label. At the bottom of our homepage, click 'Exchanges and returns.’ Then follow the steps to be taken. You will need your order number and e-mail address.

No, unfortunately, this is not possible.

With an online order, you have 14 days to return or exchange. The period starts when you receive your order. With a shop purchase, the period to return or exchange is also 14 days. In addition to the item(s), always bring the receipt.

Items bought in the WEBSHOP or a shop must meet the following conditions to exchange or return an order.

Items bought in the WEBSHOP or a shop must meet the following conditions to exchange or return an order.

• The article must have been kept from being washed and worn. (Only fitting is permitted).
• The article may not have traces of use. (Odours, loose hair, make-up stains, etc.).
• The article must have the original labels.
• The article may only contain manufacturing defects.
• Customer must have the receipt.

Yes, you can. You can exchange an article bought online by returning your order first. Please state the article code, size, and color of the paper you wish to return. Please note the 14-day return period! Did you buy an article in a shop? Then you can take the article and the receipt back to the shop. Please note the return period here too!

Then the price difference will be refunded.

Then you pay the price difference via a payment link you receive from us. Once the payment has been made, we will send you the new article.

If you return, we will transfer your money as soon as possible. We aim to transfer your money within three days of receiving your package. If you have yet to receive our payment after one week, feel free to contact customer service. We can only credit your money once we have received your return order.

Customers who send us a parcel are responsible for that parcel themselves. Wam Denim does not influence any disruptions or problems at the delivery service DHL. Wam Denim is in no way obliged to compensate the customer if a return parcel is lost. Should the package be lost, we can ask DHL to investigate. The result of that investigation is usually within 14 days.

Then the article returns to the customer, who pays the shipping costs./p>

Shipping costs are free for orders from €40 in the Netherlands. Shipping costs are free for orders from €100 from Belgium. If your order is less than €40 or €100, respectively, you will pay €6.78 shipping costs. Shipping costs may be adjusted due to rising variable expenses.

Yes. The return costs will be deducted from the remaining refund amount. The return costs in the Netherlands depend on which parcel carrier you choose but are at least €5.25. For Belgium and Germany, we charge €7.60. For other European countries, the rate is around €10, depending on the order and destination. The return costs may be adjusted due to rising variable expenses.

If you wish to exchange an order, we do not charge a return fee for the first return. If you subsequently wish to exchange the exchanged item again, we will set a return fee.

On this pagina you can see the different ways of payment.

No, unfortunately, you cannot.

Yes, you can. We sell gift cards in every shop. There is no minimum or maximum. You determine the value of the gift card yourself. The gift card is valid for one year.

Yes, you can. You can pay for an order in the shop and the webshop with a gift card.

A return fee of €5.25 is charged for an online order. Also, a product's discount may come off. For example, Wam Denim may run a promotion where the second or third item is offered for so much value. If 1 or 2 items of an order are subsequently returned, the discount is forfeited. With a bundle promotion, the deal will fall on the cheapest item(s) anyway

On this page you can read all the information about our stores: locations, address details and opening hours.

Wam Denim

Gooiland 1

1948 RC Beverwijk

E-mail: [email protected]

If you have a complaint, we would like to hear from you. You can contact us by phone or e-mail; we will do everything we can to resolve it to your satisfaction. If you send us an e-mail, remember to include your order number.

If you have bought an item in a shop that you are not satisfied with, go back to the shop where you bought that item. Otherwise to another store close to you. Bring the receipt along with the article.

You can create an account on this pagina

Feel free to get in touch with customer service.