Frequently Asked Questions
You can contact us from Monday to Friday on the following telephone number: +31 (0) 251 44 11 43 or via e-mail: [email protected].
1.2 I have a complaint, what do I do?
If you have a complaint, please feel free to contact us. We will make every effort to resolve this satisfactorily. Wam Denim is accessible from Monday to Friday on the following telephone number: +31 (0) 251 44 11 43 or via e-mail: [email protected]. Please include your order number or invoice number so that we can assist you better.
2.1 How can I order at Wam Denim?
To place an order at Wam Denim, you can add items into the shoppingcart by clicking the button "order" at a specific article. Upon completing the order, you will be able to pay with several paymentservices. If the payment has been completed, you will automatically receive a confirmation email, consisting of the information about your order.
2.2 Can the item be delivered to a different address?
Yes! During the process of ordering you can choose to specify a different delivery address. Most packages fit through your letterbox, in general you do not have to be present to receive the package.
2.3 What are the shipping costs?
Shipping an order within the Netherlands is free when the order amount is over €50. For shipping to countries within Europe, the shipping costs for UPS are €7,75 if the order amount is under €100. For other countries, the hight of the shipping costs varies.
2.4 How long does it take to receive my order?
We use UPS to send our shipments. Packages that are sent to destinations within the European Union usually arrive within 2 working days. For other countries the delivery time is usually under 5 working days. After placing your order, you will receive a track and trace code by email, allowing you to see exactly when the package will be delivered.
If you have not received the tracking code or if the order has not been delivered according to the delivery time mentioned in the chart above, please feel free to contact us. Please note that we do not have any influence on problems that the carrier experiences.
2.5 Can I see/test an article before I buy it?
No, Wam Denim is an online store and does not provide the ability to view or test an article.
However, Wam Denim provides this ability in over 30 stores located in the Netherlands, Belgium and Germany: https://www.wamdenim.com/en/stores/
If you are not satisfied with a specific product, you can return it within 21 days after receiving the order.
3.1 How can I pay?
Wam Denim provides several paying methods:
- Mister Cash / Ban contact
- Bank transfer
- Credit card
3.2 Bill / Invoice
Once the payment has been received, you will receive the invoice by email. If the invoice has not been provided by e-mail, please check the given email address or if the payment has been met. If you have not received the invoice within 24 hours after payment, we kindly ask you to contact us via email: [email protected] or feel free to call our webcare team at: +31 (0) 251 44 11 43.
4.1 The item is not available, what does that mean?
If an item is not in stock, you are still able to order the item. Our customer service will check if the article is available in one of our stores.
4.2 Where are the items produced?
Our articles are designed in Italy. The production takes place in Turkey.
5. Commercial Customers
5.1 I would like to sell the covers, do you sell to a existing shop or franchise?
Yes, we supply our products to several companies such as shops and franchises. With accompanying photo material. For more information contact us via: Wam Denim B2B.
Please feel free to look for more information at: http://www.wamdenim.com/service/groothandel/
6. Exchange & Return
6.1 Exchange & Return
WAM Denim strives for a hundred percent satisfaction guarantee. If you are not completely satisfied, you can return your purchase within 100 days after receiving the order.
After the product has been verified, you will receive an email from our customer service.
NOTE: If you send the item back without notice, name or mentioning the order number, we can not guarantee that the amount of money will be refunded, due to the fact that there is no valid evidence to confirm if the order belongs to you.
6.2 My order is incomplete or damaged, what to do?
If your order is incomplete or has been damaged during the shipment, please contact us at: +31 (0) 251 44 11 43 or via our email: [email protected]