1. General

1.1 Contact

Wam Denim is accessible from Monday to Friday on the following telephone number: +31 (0) 251 44 11 43 or via e-mail: [email protected].

 

1.2 I have a complaint, what now?

If you have a complaint, please feel free to contact us. We will make every effort to resolve this satisfactorily. Wam Denim is accessible from Monday to Friday on the following telephone number: +31 (0) 251 44 11 43 or via e-mail: [email protected]. Please include your order number or Invoice number.

 

NOTE: If you send the item back without notice, name or mentioning the order number, we can not guarantee that the amount of money will be refunded. Due to the fact that, there is no valid evidence to confirm if the order belongs to you.

2. Order

2.1 How can I order at Wam Denim?

To place an order at Wam Denim, you can add items into the shoppingcart by clicking the button "order" at a specific article. Upon completing the order, you will be able to pay with several paymentservices. If the payment has been completed, you will automatically receive a confirmation email, consisting of the information about your order. If the payment was not succesfull, we will contact you.

 

2.2 Can the item be deliverd item to a different address?

Yes, you can! During the process of ordering you can choose to specify a different delivery address. Most packages fit through the letterbox, you do not have to be present to receive the package.

 

2.3 What are the shipping costs?

The shippingcosts for an order within the European Union are free, if the order has reached a minimum amount of €25,00. Otherwise, the shippingcosts are: €6,25. An order sent by PostNL includes shippingcosts between €20 - €30.

 

2.4 How long does it take to receive my order?

We use DPD and PostNL (TNT) to send our packages.

Estimated arrival time:

 

Country

Average arrival time

Belgium, Germany

1-3 working days

UK, Ireland, Denmark

2-5 working days

France, Austria, Sweden

3-6 working days

Rest of EU

4-7 working days

USA

8-12 working days

Swiss, Norway

3-5 working days

Rest of the world

 

10-15 working days

 

All the packages within the European Union are shipped via DPD. You will receive a track and trace code by email, allowing you to see exactly when the package will be delivered.

Outside of the European Union, we ship with PostNL (Part of TNT). You will receive a track and trace code by e-mail. If you have not received the tracking code or if the order has not been delivered according to the delivery time mentioned in the chart above, please feel free to contact us. The track and trace code will be provided by e-mail.

 

2.5 Can I see/test the article before I buy it?

No, Wam Denim is an online store and does not provide the ability to view or test an article.

 

However, Wam Denim provides this ability in several stores!: http://www.wamdenim.com/service/storelocator/

If you are not satisfied with a specific product, you can return it within 100 days after receiving the order.

3. Pay

3.1 How can I pay?

Wam Denim provides several paying methods:

  • iDeal
  • Mister Cash / Ban contact
  • PayPal
  • Bank transfer
  • Cash
  • PayPal
  • Credit card
  • Money transfer
  • Afterpay

 

3.2 Bill / Invoice

Once the payment has been received, you will receive the invoice by email. If the invoice has not been provided by e-mail, please check the given email address or if the payment has been met. If you have not received the invoice within 15 min, we kindly ask you to contact us via email: [email protected] or feel free to call the headoffice at: +31 (0) 251 44 11 43.

4. Assortment

4.1 The item is not available, what does that mean?

If an item is not in stock, you are still able to order the item. Our customer service will check if the article is available in one of our stores.

4.2 Where are the items produced?

Wam Denim is a family business. All our brands come in a limited number of pieces coming from our own production.

4.3 Are the products original?

Wam Denim is the manufacturer of the following brands:

Wam Denim

Arya boy

Gaznawi

5. Commercial Customers

5.1 I would like to sell the covers, do you sell to a existing shop or franchise?

Yes, we supply our products to several companies such as shops and franchises. With accompanying photo material. For more information contact us via: Wam Denim B2B.

Please feel free to look for more information at: http://www.wamdenim.com/service/groothandel/

6. Exchange & Return

6.1 Exchange & Return

Wam Denim provides a hundred percent satisfaction guarantee. So surely if you are not completely satisfied, you can return your purchase including the return form, within 100 days after receiving the order.

After the product has been verified, you will receive an email from our customer service.

The shipping costs are at the expense of the customer.*

 

6.2 Exceptions

Exceptions

Products sold out of the category: SALE, are not eligible for the cooling-off period or return free.

6.3 My order is incomplete or damaged, what to do?

If your order is incomplete or has been damaged during the shipment, please contact us at: +31 (0) 251 44 11 43 or via our email: [email protected]

 

 

*When there is a mistake on our part, the costs will be reimbursed.

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