Frequently asked questions

You can create an account here.

Add items to your shopping cart using the ‘Add to Cart’ button. You can continue shopping or proceed directly to checkout. At checkout, you can pay using various payment methods. Once your payment is complete, you will receive an order confirmation email with details about your order.

Yes, you can order from abroad.

If you place your order from Monday to Friday before 5:00 PM, your package will be handed over to DHL the same day. Orders placed on the weekend will be handed over to DHL on Monday.

If you haven’t received your order, please feel free to contact customer service. We can request DHL to initiate an investigation. If DHL confirms after the investigation that the order was delivered, we are not obliged to reimburse the undelivered order in any way. WAM Denim has no control over any delays or issues with DHL’s delivery service.

If you haven’t received your order on time, please feel free to contact customer service. WAM Denim is not responsible for any delays or issues caused by the DHL delivery service.

It depends on the status of your order. If you wish to cancel or modify your order, please contact customer service immediately. Once your order has been processed, it can no longer be canceled or changed.

Yes, that’s possible! You can provide a different delivery address than your billing address when placing your order.

Please feel free to contact our customer service if you haven’t received an order confirmation or tracking information.

If you want to place an order and the box with your size has a red ball, your size is currently out of stock. Items without a red ball are in stock.

If your order is not damaged or incomplete, please feel free to contact our customer service. Briefly describe the issue and don’t forget to include your order number and one or more photos in your email.

To start a return, go to our return portal via this link and submit your request. Once your return is approved, you will receive a confirmation email with your return label. Pack the items carefully, include the packing slip, and remove the old shipping label. Drop off your package at the nearest UPS location. We will process your refund or exchange within 5–7 business days after receiving your return. Please note that the original shipping costs are non-refundable, and return shipping costs are not reimbursed unless the received item was incorrect or damaged. Return shipping costs are €6.

No, unfortunately, that is not possible.

For online orders, you have 14 days to return or exchange your items. This period starts on the day you receive your order. The same 14-day return or exchange period applies to in-store purchases. Always bring your receipt along with the items.

Items purchased online or in a store must meet the following conditions to be eligible for a return or exchange.

The item must not be washed or worn (trying it on is allowed).

The item must show no signs of use (no odors, loose hairs, makeup stains, etc.).

The item must retain its original tags.

The item may only have manufacturing defects.

The customer must be able to provide the receipt.

Items purchased online or in-store must meet the return conditions to be eligible for an exchange or return.

U kunt een online gekocht artikel ruilen via ons retourportaal, dat u hier kunt vinden. Houd er rekening mee dat u het artikel binnen 14 dagen kunt retourneren.

Heb je iets in een winkel gekocht? Dan kun je het artikel en de kassabon terugbrengen naar de winkel. Let ook hierbij op de retourtermijn!

If you return the package, we will refund your money as quickly as possible. We aim to process your refund within three days of receiving your package.

If you haven’t received your payment after a week, please feel free to contact customer service. We can only issue your refund once we have received your return.

Customers who send us a package are responsible for that package. WAM Denim has no control over any delays or issues with the delivery service. WAM Denim is not obligated to compensate the customer in any way if a return package is lost. If the package is lost, we can request DHL or UPS to conduct an investigation. The results of this investigation are usually available within 14 days.

The item will then be returned to the customer, who will be responsible for the shipping costs.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.

On this page, you can view the different payment methods.

No, unfortunately, that is not possible.

Yes, that’s possible. We sell gift cards in all our stores. There is no minimum or maximum amount—you choose the value of the gift card. The gift card is valid for one year.

Yes, that’s possible. You can pay for an order in-store or online with a gift card.

For online orders, a return shipping fee of €6 applies. Additionally, a discount on a product may be forfeited. For example, WAM Denim may offer a promotion where the second or third item is offered at a special price.

If 1 or 2 items from an order are returned, the discount will be forfeited. In the case of a bundle offer, the discount always applies to the cheapest item(s).

E-mail: klantenservice@wamdenim.com

Do you have a complaint? We would like to hear from you. You can contact us by phone or email, and we will do our best to resolve it to your satisfaction. Don’t forget to include your order number in your email.

If you purchased an item in a store and are not satisfied with it, please return to the store where you bought the item. Alternatively, you can go to another nearby store. Be sure to bring your receipt and the item with you.

Wam Denim
Gooiland 1
1948 RC Beverwijk